Shipping & Delivery

At Jacketsbase, we strive to provide you with a seamless shopping experience from start to finish. This includes ensuring your order is delivered promptly and safely. Below you will find important information about our shipping and delivery policies.

Shipping Methods and Costs

Standard Shipping:

  • Free shipping for all US orders

    Order Processing

    • Processing Time: Orders are typically processed within 7-9 business days. During peak seasons or sales events, processing times may be longer.
    • Order Confirmation: You will receive an email confirmation once your order has been placed. Another email with tracking information will be sent once your order has been shipped.

    Shipping time: 

    • 8-10 business days

    Shipping Locations

    • Domestic Shipping: We ship to all locations within the United States, including Alaska and Hawaii.

    Tracking Your Order

    • Tracking Information: Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order status by logging into your Jacketsbase account.
    • Delivery Updates: For real-time updates on your delivery, sign up for notifications through the carrier’s website using your tracking number.

    Delivery Issues

    • Delayed Shipments: If your shipment is delayed, we will do our best to inform you of the new estimated delivery date. Occasionally, unforeseen circumstances such as weather conditions or customs delays may impact delivery times.
    • Lost or Stolen Packages: If your package is lost or stolen, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure you receive your order.
    • Incorrect Addresses: Please ensure your shipping address is correct at the time of order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

    Customs Duties and Taxes

    • Responsibility: Any customs duties or taxes incurred for international orders are the responsibility of the customer. Jacketsbase is not liable for any additional charges once the package has left our warehouse.

    Returns and Exchanges

    For information on returns and exchanges, please visit our Returns & Exchanges page.

    Contact Us

    If you have any questions or need assistance with your order, please reach out to our customer service team:

    Thank you for shopping with Jacketsbase. We look forward to delivering your order and ensuring you have a fantastic experience with us.

    Unique Designs

    Express yourself with custom patches.
    Discover one-of-a-kind designs to make your jacket stand out.

    Dedicated Support

    We’re here to help you.
    Need assistance with your custom order? Our team is ready to guide you every step of the way.

    Quality Guaranteed

    Built to last.
    Our patches are made with premium materials, ensuring durability and long-lasting wear for your custom designs.