Return & Refund Policy
At Jacketsbase, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Below you will find our return and refund policy to ensure a smooth and hassle-free experience.
Returns
- Eligibility: Items must be returned within 14 days of receipt. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards
- Personalized or custom-made items
- Items marked as final sale
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Return Process:
- Contact our customer service team at service@jacketsbase.com to initiate a return.
- You will receive a return authorization and instructions on how to send your item back.
- Pack the item securely in its original packaging and include the return authorization slip.
Refunds
- Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at service@jacketsbase.com with details of the product and the defect. We will provide instructions for returning the defective item and will ship a replacement at no additional cost.
Shipping Costs
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or Missing Refunds
- Check Your Account: If you haven’t received a refund yet, first check your bank account again.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at service@jacketsbase.com.
Contact Us
If you have any questions about our return and refund policy, please contact our customer service team:
- Email: service@jacketsbase.com
Thank you for shopping with Jacketsbase. We value your business and are committed to ensuring your satisfaction.